Device Problems
Device Displays Incorrect Message (2591); Fail-Safe Problem (2936)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Type
malfunction
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Manufacturer Narrative
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The device has been returned to animas for evaluation.An evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event Description
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On (b)(6) 2017, the reporter contacted animas, alleging a call service alarm (call service alarm issue) issue; cs069.This complaint is being reported because the issue may result in a long-term cessation of insulin delivery if the user is unable to resolve the alarm.There was no indication that the product caused or contributed to an adverse event.
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Manufacturer Narrative
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Follow-up #1: date of submission 05/22/2017.Device evaluation: the device has been returned and evaluated by product analysis on 05/03/2017 with the following findings: a review of the black box and alarm history revealed multiple call service alarms.The pump alarmed with a call service alarm during start up.A language corruption occurred at a component on the printed circuit board resulting in a call service alarm.Unrelated to the original complaint, the battery compartment was noted to be cracked.
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Search Alerts/Recalls
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