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Investigation - evaluation: a review of the complaint history, drawings, device history record, documentation, instructions for use (ifu), manufacturing instructions, quality control, functional testing and visual inspection of the returned device was conducted during the investigation.One ultrathane carey-alzate-coons double lumen gastrojejunostomy catheter was returned in an open and used condition.No biomatter was present.No visible damage or bends were observed.The malecot was in partially open position.Suture wing was pushed forward to be just in front of the black marker band and malecot stayed in fully open position on its own.The malecot would not close fully when the suture wing was pulled back.A document based investigation evaluation was also performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows one nonconforming event which could contribute to this failure mode.The non-conforming device was scrapped.It should be noted there were no other reported complaints for this lot number.Based on the information provided, examination of the returned device and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.Investigation - evaluation a review of the complaint history, drawings, device history record, documentation, instructions for use (ifu), manufacturing instructions, quality control, functional testing and visual inspection of the returned device was conducted during the investigation.One ultrathane carey-alzate-coons double lumen gastrojejunostomy catheter was returned in an open and used condition.No biomatter was present.No visible damage or bends were observed.The malecot was in partially open position.Suture wing was pushed forward to be just in front of the black marker band and malecot stayed in fully open position on its own.The malecot would not close fully when the suture wing was pulled back.A document based investigation evaluation was also performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows one nonconforming event which could contribute to this failure mode.The non-conforming device was scrapped.It should be noted there were no other reported complaints for this lot number.Based on the information provided, examination of the returned device and the results of our investigation, a definitive root cause could not be determined.We will continue to monitor for similar complaints.
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