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Investigation - evaluation: a review of documentation, manufacturing instructions, instructions for use (ifu), device history record, complaint history, visual inspection, specifications, and quality control data was conducted during the investigation.One device was returned for investigation.A functional test was performed and the unidex handle (udh) was found to actuate the basket formation.The collett knob was found to be tight and secure.The support sheath appeared slightly bowed.A visual examination noted the basket sheath is kinked from the distal tip and again from the distal tip.One wire in the basket formation was noted to be cut just below the knot and the other wire is missing.(the other wire was not returned).Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Additionally, a review of complaint history found no other complaints associated with the complaint device lot number.Based on the provided information a definitive root cause cannot be established or reported at this time.We will notify the appropriate personnel and continue to monitor for similar complaints.Measures have been previously initiated to address this issue.Per the quality engineering risk assessment no further action is required.
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