Consumer reported complaint for dead meter.Blanca is calling on behalf of the customer.The customer's expected blood glucose test result range was undisclosed.During the call on (b)(6) 2017 the customer was feeling dizzy.During the call on (b)(6) 2017, the meter came on when a test strip was inserted and by manually pressing the button on top of the meter.The battery was installed properly with the + sign upwards.During the call on (b)(6) 2017, a blood test was performed by the customer and produced test result of 186 mg/dl using truemetrix meter.The product storage was undisclosed.The test strip lot manufacturer's expiration date is 01/22/2018 and open vial date was undisclosed.The meter memory was not reviewed for previous test result history.Complaint was resolved by training.
|