The complaint device is not being returned, therefore unavailable for a physical evaluation and root cause for this failure cannot be determined.Furthermore, no lot number was supplied which precludes conducting a dhr review or a lot specific search in the complaints handling system.At this point, we cannot determine a root cause for this failure.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Associated medwatch: 1221934-2017-10251.
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