Submit date: 05/01/2017.An investigation is currently underway.Upon completion, the results will be forwarded.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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An investigation was performed.This complaint has not been confirmed.The actual sample involved in the reported condition was not returned for evaluations.No additional information, pictures or videos were received.Since no sample was returned for examination, it was not possible to evaluate it as part of a comprehensive reported condition investigation.As no lot number was identified, a manufacturing device history review (dhr) or product/process changes review for the involved lot number could not be performed.However, all dhrs are reviewed for accuracy prior to product release.If the sample is returned in the future, this complaint will be re-opened for further investigation.The available information was analyzed and it did not allow confirming a root cause for the event.However, a process failure mode effects analysis (pfmea) was reviewed in order to identify the possible causes for the reported condition.The following potential causes were identified in the pfmea/design failure mode and effect analysis (dfmea) indicates machine malfunction, customer misuse.A complaint history analysis was conducted.No trends or triggers have been found, therefo re, a corrective or preventive action is not deemed necessary at this time.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% in process visual inspection and visual acceptance sampli ng are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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