A service replacement powermax elite motor drive unit, part number 72200616s was received on april 28, 2017 and confirmed to be serial number (b)(4).Unit was powered on using the appropriate test equipment and failed with a "short circuit detected" error message and corresponding alarm.A kink was observed in the middle of the power cord.After troubleshooting, the cause of malfunction was observed to be a defective power cord assembly.It was determined that the power cord has a shorted or open internal wire.Motor and hall board were tested and passed functional testing.The complaint was verified and the investigation has concluded that this unit has succumbed to physical damage to power cord assembly.Factors, unrelated to the manufacturing and design of the device which could have contributed to the reported event, include normal wear and tear, causing damage as a result of consistent use over time such as excessive tensile stress applied to the power cord, which could have partially broken one or more signal wires.Overheating is most likely associated with the short circuit in the power cord which can result in additional current delivery from the control unit and thus generate heat.A review of the manufacturing records shows that this unit was released to distribution on (b)(6) 2014.There are no indications to suggest that the product did not meet manufacturing specification when released to distribution.No containment or corrective actions are recommended at this time.
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