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Investigation - evaluation: a review of the complaint history, device history record, instructions for use, and specifications was conducted during the investigation.The complaint device was not returned; therefore, device failure analysis and physical examination of the device used in this case could not be performed.A document-based investigation evaluation showed no evidence to suggest the product was not made to specifications.The device was shipped with the instructions for use (ifu), which provides numerous steps on proper procedures during use to ensure performance of the device."precautions - in the event of resistance, do not force the deflecting mechanism." review of the device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the investigation evaluation, the actual root cause is unknown and no conclusion can be drawn.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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