On (b)(6) 2017, the lay user/patient contacted lifescan (lfs) usa, alleging that her onetouch verio 2, meter was showing an unknown error message.The complaint was classified based on customer service representative (csr) documentation.The patient stated the meter issue began on (b)(6) 2017, at 10pm.The patient reported that she manages her diabetes with a combination of diabetes medications ¿metformin and novolog¿ and denies making any changes to her usual diabetes management regimen.The patient stated that on (b)(6) 2017 at 3pm she developed symptoms of ¿dizziness, nausea and itchiness¿.The patient reported that she self-treated the symptoms by taking ¿2 metformin pills¿.At the time of troubleshooting, the csr walked the patient through a retest and the alleged meter issue was resolved.Replacement products were sent to the patient.This complaint is being reported because the patient reportedly developed signs and/or symptoms that may have meet lfs¿ criteria for a serious injury reportable adverse event after the alleged product issue began.
|