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Device was used for treatment, not diagnosis.Additional narrative: no patient involvement.Event date: unknown.Upon performing the investigation requirement of the device on april 24, 2017, it was noted that part of the forceps "beak" is broken off and missing.Device is an instrument and is not implanted/explanted.(b)(6).A device history record review was performed for the subject device lot.Manufacturing location: (b)(4); supplier: (b)(4); manufacturing date: 19.Jul.2010.No nonconformances were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of the product that would contribute to this complaint condition.A product development investigation was performed for the subject device.This complaint is confirmed.A burr exists on the distal tip of the returned device.Whether this complaint can be replicated at customer quality (cq) is not applicable for this complaint condition as the returned device is already malformed/burred.No new malfunctions were identified as a result of the investigation.The returned plate holder for reversible matrix plates is a reusable instrument to aid in handling of reversible matrix plates available in the depuy synthes matrixorthognathic plating system (technique guide) and matrixcombo plating system (technique guide).A visual inspection under 5x magnification and drawing review were performed as part of this investigation.Visual inspection: a burr exists on the distal tip of the returned device.The burr is a result of post-manufacturing damage on this 6 year old device.Drawing review: drawings were reviewed during this investigation.No product design issues or discrepancies were observed.The root cause is most likely due to rough handling.No new, unique or different patient harms were identified as a result of this evaluation.The returned part was determined to be suitable for the intended use when employed and maintained as recommended.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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