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Investigation summary: a review of complaint history, device history record, instructions for use (ifu), documentation, manufacturing instructions, specification and quality control data was conducted during the investigation.The complaint device was not returned; therefore, device failure analysis and physical examination of the device used in this case could not be performed.A review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the work order reveals that there were no nonconformances in this lot or for the subassembly lot, sa7127097, for the delivery wire.A complaint history search reveals that this is the only complaint associated with this lot number.The physician deviated slightly from the instructions for use (ifu).Based on cook's clinical assessment and the customer's reported deviation from the ifu, it is likely that user technique contributed at least partly to the reported mode of failure.User technique will therefore be trended as a possible root cause for the reported failure.We will notify the appropriate personnel and continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.
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