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Investigation - evaluation: a review of the complaint history, device history record, documentation, instructions for use (ifu), manufacturing instructions, trends and quality control was conducted during the investigation.Ten sealed, unused amplatz extra stiff ptfe fixed core wire guides were returned for investigation.All wire guides were examined for tfe coating, length and diameter.All wire guides passed length, diameter measurements and tfe coating.A document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.Review of device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.The device is shipped with an instruction for use (ifu) that state: precautions- when using wire guide through a metal cannula/needle, use caution as damage may occur to outer coating.Based on the information provided and results of the investigation, a definitive root cause could not be determined.Per the quality engineering risk assessment no further action is required.We will continue to monitor for similar complaints.
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