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Returned for evaluation was one vortex port.A visual inspection of port was performed using magnification.The port was received with the septum partially dislodged from the port upper housing.There was evidence of the septum being punctured many times and there was coring of the septum present, that is a non-coring needle was not used to access the port.In addition, the bottom of the port housing had many scratches indicating that the needle tip used to access the port was repeatedly inserted into the device with some force, likely damaging the tip of the needle.In addition, inspection of the septum showed an even witness mark ring around the edge of the septum, indicating it was seated correctly into the port upper housing.The customer's reported complaint of septum displacement was confirmed.The port sample was returned and the septum was partially dislodged from the port upper housing.There was evidence of the septum being punctured many times and there was coring of the septum present, that is, a non-coring needle was not used to access the port.In addition, the bottom of the port housing had many scratches indicating that the needle tip used to access the port was repeatedly inserted into the device with some force, likely damaging the tip of the needle.In addition, inspection of the septum showed an even witness mark ring around the edge of the septum, indicating it was seated correctly into the port upper housing.Similarly, the septum and port upper housing id were measured and met component dimensional specifications.There is no evidence of a manufacturing assembly non-conformance.The likely root cause of this event was the use of a coring needle and the force used to access the port.This force likely damaged the tip of the needle (curling tip) which damaged the septum upon removal of the needle from the port reservoir.This must have occurred many times as is evidenced by the amount of damage to the septum.The repeated "hooking" of the needle as it was removed from the port and the force needed to do this cause the septum to be dislodged from the port upper housing.A review of the lot history records was performed for the reported packaging lot for any deviations related to the reported defect of the complaint.The review confirmed that the packaging lot and all component lots met all material, assembly, and performance specification.Directions for use provided with this port device and contains the following statements: needles: use of angiodynamics anti-coring (19 to 22 gauge huber point) needles in all procedures is recommended.These needles have been designed and tested to ensure that septum life is preserved.Needles are for single use only.Note: septum puncture life: under qualified testing procedures, the septum allows up to 2,000 punctures when tested at 10 psi using a 22 gauge non-coring needle.This pressure exceeds typical levels experienced in clinical practice.A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint reference (b)(4).
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