The customer initially stated that they were getting questionable results for a total of 6 patient samples tested for nh3l ammonia (nh3) on a cobas 6000 c (501) module - c501.Of these 5 samples, 4 had erroneous results.The first sample had an erroneous initial result that was reported outside of the laboratory.It was not clear if the second, third, and fourth samples had any erroneous results that were reported outside of the laboratory.A clarification has been requested.The first sample initially resulted as 69.7 ug/dl and this value was reported outside of the laboratory.The sample was repeated as the patient had a previous value 99.9 ug/dl on (b)(6) 2017.The repeat result of the sample was 88.5 ug/dl.The sample was repeated a second time, resulting as 160.9 ug/dl.The sample was also repeated on a cobas 8000 series analyzer, resulting as 184.8 ug/dl.The second sample initially resulted as 48.6 ug/dl on (b)(6) 2017.The sample was repeated on a cobas 8000 series analyzer, resulting as 82.6 ug/dl on (b)(6) 2017.The third sample initially resulted as 50.7 ug/dl on (b)(6) 2017.The sample was repeated on a cobas 8000 series analyzer, resulting as 78.0 ug/dl on (b)(6) 2017.No adverse events were alleged to have occurred with these patients.The nh3 reagent lot number was 207830.The reagent expiration date was asked for, but not provided.The field service engineer cleaned the analyzer with bleach, changed the gear pump head, and changed a manometer.On (b)(6) 2017, the customer stated that they received an erroneous nh3 result for the fourth patient sample.The sample initially resulted as 98.7 ug/dl and repeated as 119.2 ug/dl.The sample was also repeated on a cobas 8000 series analyzer, resulting as 134.9 ug/dl.
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