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Investigation - evaluation: one used cook cutting loop was received for evaluation in opened package.Visual inspection of the device noted the wire loop was missing from the distal end of the device and was not returned.The point of separation of the loop occurred at the base of the prongs.Further device evaluation was performed by the supplier.The supplier¿s evaluation report advises that visual inspection found the electrode was bent below the shaft tube on the proximal end.The loop is missing and the ends of the insulators where the loop is exhibits charring from overheating.It was also noted, the distance between the distal legs has been manipulated closer together and this was done post manufacturing.The customer report has been confirmed.Based on the available information a definitive root cause can be established which is attributed to the use and the handling of the product and caused by another device.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record showed there were no non-conformances identified during the manufacturing process that would have caused or contributed to the reported product issue.A review of complaint history for this product/lot number combination revealed there is the one similar complaint that has been received.Both instances occurred at the same user facility.This device is shipped with instructions for use (ifu), which states the proper warnings, precautions, and instructions for use.The ifu states ¿do not bend or change the angle or shape of the distal end.To do so may cause poor function, damage to the resectoscope and injury to the physician and/ or the patient.Immediately discontinue use if break or fractures appear in the device.These conditions may allow undirected emission of electrical energy, rendering the device useless and potentially causing harm to surrounding tissues.Do not use if there are breaks, scratches, and cracks in the insulation on the electrode.Use of the electrode with damaged insulation may cause unintended electrosurgical burns.Care should be taken to avoid severe impacts, side stresses or bends at sharp angles." per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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