Leica biosystems received a complaint that "over processed" tissue samples had been identified from a three (3) hour protocol.When notifying leica biosystems of this complaint, the complainant also stated that: "tissue diagnosed, but that it was hard for the doctors to diagnose." investigation of this complaint by leica biosystems is in progress.
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Corrected data: (b)(4) was documented in error in evaluation codes of the initial report previously submitted.The instrument logs were downloaded for manufacturer investigation on 22 may 2017.Although the complainant did not provide specific details for the three (3) hour protocol from which sub-optimal processing had been identified, information in the instrument logs indicates that the affected protocol was likely to have been either the "3 hour" protocol comprising 42 cassettes, which started in retort a at 18:24 pm on (b)(6) 2017 and completed at 04:00 am on (b)(6) 2017 or the 3 hour" protocol comprising 50 cassettes, which started in retort a at 15:55 pm on (b)(6) 2017 and completed at 04:02 am on (b)(6) 2017.No use error(s) was identified in the interaction between the user and instrument either prior to, or during, execution of the "3 hour" protocols started in retort a at 18:24 pm on (b)(6) 2017 and at 15:55 pm on (b)(6) 2017.Review of the reagents used during the execution of the "3 hour" protocols started in retort a at 18:24 pm on (b)(6) 2017 and at 15:55 pm on (b)(6) 2017 showed that all reagents had been used for at least four (4) previous processing runs without reported incident.The instrument was found to have operated within specification during execution of the "3 hour" protocols started in retort a at 18:24 pm on (b)(6) 2017 and at 15:55 pm on (b)(6) 2017.The root cause of the sub-optimal tissue processing reported by the complainant could not be determined from the information available.
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