An evaluation of the kangaroo pump was performed and the customer states, ¿failed mistic test.¿ the unit was triaged and the service technician found the battery was damaged with exposed wire cut insulation.The pump was excessively damaged, so the root cause is categorized as customer misuse.All device history records are reviewed for quality inspections and parameter compliance prior to releasing the product for shipment.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.If information is provided in the future, a supplemental report will be issued.
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