Customer called and reported that they received emergency medical assistance due to low blood glucose with blood glucose levels of 51 mg/dl, 47 m/dl, and 46 mg/dl at the time of the incident.The customer went low due to being connected while trying to load the reservoir into the pump.The customer was given 2 pieces of licorice and a fruit cup with syrup to treat.The customer was wearing the insulin pump during the incident.Troubleshooting was not completed.The customer also experienced high blood glucose levels of 428 mg/dl , 440 mg/dl, 418 mg/dl, 343 mgl/dl, and 233 mg/dl at the time of the incident the customer had just been to their doctor and had their settings adjusted and treated with pump boluses.Customer was at 84 m/dl at the time of the call.The customer was also hospitalized on (b)(6) 2017 with highs of over 600 mg/dl due to bent cannulas.The customer was given intravenous insulin and manual injections to treat the highs.The customer was not wearing the pump within less than 48 hours of the incident.Troubleshooting was not completed as paramedics took over the insulin pump will not be returned for analysis.
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