| Model Number |
MMT-523NAP |
| Health Effect - Clinical Code |
Hyperglycemia (1905)
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| Date of Event |
05/01/2017
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event or Problem Description
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The customer reported via phone call that they experienced high blood glucose.The customer's blood glucose was 415 mg/dl at the time of incident.The customer's blood glucose was 130 mg/dl at the time of call.The customer stated that they treated the high blood glucose with manual injections.The customer stated that the drive support cap appeared normal.The customer performed troubleshooting and did not find air bubbles, leaks, site and insulin issues and setting issues.The customer was advised to change the entire set, reservoir, insulin and treat per health care provider's instructions.The insulin pump will be returned for analysis.
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.No conclusion can be drawn at this time.We therefore consider this report complete to the best of our knowledge.The information provided in the section of concomitant product with the initial report was incorrect.The correct information has been included with this report.
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Search Alerts/Recalls
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