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(b)(4).Further information from the reporter regarding event, product, or patient details has been requested.No additional information is available at this time.Device analysis: visual analysis of the returned device noted "empty syringe of 1.0 ml received without cap, no needle.No defect observed to syringe." device history record summary: the release step combined with the absence of any deviation shows that no element could explain this issue: all the syringes are inspected individually after filling and no problem was detected.There was no non conformity on the different elements of the syringes (syringe, plunger, plunger rod, tip cap, finger grip).Device labeling addresses the reported event(s) as follows: "precautions ¿ failure to comply with the needle attachment instructions could result in needle disengagement and/or product leakage at the luer-lok® and needle hub connection.Health care professional instructions 9.If the needle is blocked, do not increase the pressure on the plunger rod.Instead, stop the injection and replace the needle.".
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Healthcare professional reported with 1 syringe of juvéderm® ultra xc, ¿the needle busted off while injecting causing the product to come out¿ and ¿the juvéderm® had a harder consistency making it difficult to come out.¿ patient contact was made.No injury to patient, staff, or injector.The packaged needle was used.
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