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The customer reported via phone call that they were hospitalized on (b)(6)2015 due to low blood glucose.The customer's blood glucose was 34 mg/dl at the time of incident.The customer's blood glucose was 455 mg/dl at time of call.Customer stated they treated the low with food.The customer stated that the drive support cap appeared normal.The customer performed troubleshooting and did not find air bubbles, leaks, site and insulin issues and setting issues.The customer was advised to change the entire set, reservoir, insulin and treat per health care provider's instructions.The insulin pump will not be returned for analysis.
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