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Investigation evaluation: investigation methods used include a review of complaint history, the device history record, specifications, and a visual inspection of the returned device.One opened bander ureteral diversion stent set package was returned for investigation.The package labeled rpn 025227, lot number 7763733.The 8fr stent catheter was smashed 2cm from the base of the coil at the third ink band.The catheter would not wire through the damaged area of the catheter using an hsf-038-50-qc wire guide.Since the package was open when returned, it cannot be determined if the device was damaged during manufacturing, packaging processes, or handling of the device during preparation for a procedure.There is no indication that a design or process-related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record was performed.There were no non-conformance's noted during the manufacturing process.A review of complaint history for this device/lot combination revealed there have been no other complaints received.Based on the information provided, a definitive root cause cannot be established at this time.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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