The customer stated that the handheld power supply, coaguchek xs plus meter, and handheld base unit were moved from their usual room to another room in the facility.The meter was docked in the base unit, and the power supply was connected to the base unit.The power supply was then plugged into the wall outlet and immediately began to visibly spark, smoke, and emit a burned smell.Power was lost to half of the building at the same time and the phone lines went down.There was no obvious damage to the meter or base unit.No adverse event occurred.No facility staff were harmed and no patients were involved.The power supply, meter, and base unit were returned for investigation.Replacement was sent.
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The power cord, power supply, meter and meter base unit were returned for investigation.Power cord functionally was tested.The power supply connector had a voltage of 7.67 v, and the green led was active.The power cord did not burn or smell burned, it was not hot, and there was no indication of flame or sparks.The meter and base unit functioned correctly with the power supply.The customer material met specifications and the complaint could not be reproduced.
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