Model Number FUSION COMPACT |
Device Problems
Application Interface Becomes Non-Functional Or Program Exits Abnormally (1138); Device Displays Incorrect Message (2591)
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Patient Problem
No Patient Involvement (2645)
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Event Date 06/09/2017 |
Event Type
malfunction
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Manufacturer Narrative
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Later the same day another medtronic representative attempted to load the disk on the system.They were also unsuccessful.The error message would go away after pressing cancel, but return shortly after.This happened about 5-6 times.When the option to report problem was selected, the prompt for a password would show up.A replacement computer was sent to the site for issue resolution.On 6/26/2017 the medtronic rep reported that they were able to load the ent tools 7 on the compact and could not replicate the issue they were having before.All instruments performed without issue after tools cd was installed.Computer that was shipped was unopened and will be returned unused.
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Event Description
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A medtronic clinical specialist reported that when trying to load the tools 7 disk in the fusion compact t he system becomes unresponsive.She tried again while on the call, but the screen stated "system problem detected," and prompted her for a password.The screen went blank and the system rebooted itself.No patient present.
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Search Alerts/Recalls
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