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Device used for treatment, not diagnosis.Date of event is in (b)(6) 2017, exact date is unknown.Device is an instrument and is not implanted/explanted.Device history records review was conducted.The report indicates that the: dhr review for part #sd312.003, synthes lot #7782225, release to warehouse date: 03-nov-2014, expiration date: n/a, manufactured by synthe (b)(4).No ncrs were generated during production.Review of the device history record showed that there were no issues during the manufacture of this product that would contribute to this complaint condition.Customer quality (cq) engineering investigation: a visual inspection under 5x magnification, device history record (dhr) review and drawing review were performed at cq for the returned device as part of this investigation.No product design issues or discrepancies were observed.The double drill sleeve was received at cq in two (2) pieces.The 2.5mm drill sleeve end sheared off at the weld location.In addition, the proximal portion of the sleeve that broke off is cracked and mangled.The drill bit was not returned to cq for investigation.Note : based on the reported information the complaint category of "does not / will not function : fell apart" was selected at the time of complaint intake for the returned double drill sleeve.Upon visual examination during this investigation on june 28, 2017, it was identified that the returned double drill sleeve broke at the weld seam into two pieces, therefore the failure code of "broken : intraoperatively" was selected for this investigation summary to account for the "as received" condition of the device at cq.No new, unique or different patient harms were identified as a result of this evaluation.The returned part was determined to be suitable for the intended use when employed and maintained as recommended.This complaint is confirmed.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device evaluated by mfr: correction, device was evaluated.Device used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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