| Medical Device Problem Codes |
Device Displays Incorrect Message (2591); Fail-Safe Problem (2936)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The pump has been returned to animas for evaluation.An evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event or Problem Description
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On (b)(6) 2017, the reporter contacted animas, alleging a call service alarm (call service alarm issue) issue.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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Additional Manufacturer Narrative
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Follow-up #1: date of submission 09/07/2017.Device evaluation: the device has been returned and evaluated by product analysis on 08/12/2017 with the following findings: a review of the black box history showed multiple call service 087 alarms.The issue was duplicated during power up.The call service 069 failure was written to the black box as a call service 087 failure.Investigation revealed that a language corruption occurred at a component on the printed circuit board resulting in a call service alarm.Unrelated to the original complaint, the battery compartment was cracked above and below the bumper pad.
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Search Alerts/Recalls
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