The customer reported via phone call that they were experiencing high blood glucose levels and wanted to verify that the insulin pump was functioning properly.Blood glucose level at the time of the incident was 510 mg/dl.Blood glucose level at the time of the call was 355 mg/dl.Customer treated the high readings with insulin pen and insulin pump.The customer also reported getting air bubbles at the end of the tubing.During troubleshooting, the customer was able to remove the air bubbles.Customer was asked to change the infusion set.When customer removed the infusion set it had a bent cannula which may have caused for the high readings.Customer declined to continue to troubleshooting.Customer was advised to change entire set, reservoir and insulin and treat per healthcare provider's instructions.The insulin pump was not replaced or returned for analysis.
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