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Investigation - evaluation: a review of the complaint history, drawings, device history record, instructions for use (ifu), quality control, and visual inspection of the returned device was conducted during the investigation.One used roadrunner uniglide hydrophilic wire guide was returned in two separated sections.The proximal separated section was returned in the wire guide holder.Visual examination showed the proximal section 1.5 mm core wire was exposed at the distal end of the proximal section.The jacket is cut and core wire is exposed 7 mm and 9 mm from the distal end of the proximal section.Further, the distal section showed one kink 2 cm from the distal end.Two mm of core wire exposed at the proximal end of the distal section.At the proximal end of the distal section, 1mm of polymer jacket is folded on itself.9 mm from the proximal end of the distal section, the jacket is cut, exposing the wire.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product shows no nonconforming events that would contribute to this failure mode.There were no other reported complaints for this lot number.Based on the information provided, the returned product, and the results of our investigation; a definitive root cause could not be determined.Per the quality engineering risk assessment, no further action is required.The appropriate personnel will be notified and monitoring will continue to be performed for similar complaints.
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