The customer¿s mother reported via phone call that her daughter was hospitalized for high blood glucose and diabetes ketoacidosis.She said that the customer was hospitalized for two days and released on the third.The caller stated that the insulin pump was not giving her daughter the insulin it was supposed to.The customer was nauseated, had difficulty breathing, had chest and back pains.The caller said that she treated with an insulin pen injection.The caller took the customer to the er on (b)(6) 2017 at 8:00 pm, with the blood glucose of 470 mg/dl.The customer was admitted and treated with fluids and medication through an iv.The doctor told her that the cause of the er visit/hospitalization was because of high blood glucose.The customer was wearing the pump at the time of the hospitalization.During troubleshooting for high blood glucose, the caller stated that the customer¿s doctor had recently made some programming changes to the insulin pump.She said there was no damage to tubing clamp.She was assisted with performing the high-pressure test and the pump passed.The customer was advised to change the infusion set, reservoir and insulin and to treat per her healthcare professional's recommendation.The insulin pump will not be returning for analysis.
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