Customer called and reported that they received emergency medical assistance due to low blood glucose on (b)(6) 2017 with blood glucose of 48 mg/dl at the time of the incident.The customer stepped on her transmitter and broke it, and did not call to replace it.The customer was given juice and snacks to treat.The customer experienced symptoms such as loss of consciousness.The customer was wearing the insulin pump during the incident.Troubleshooting was not completed as the customer declined.The insulin pump will not be returned for analysis.
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