During replacement of cell dyn sapphire analyzer v135 fitting tubing, the customer was splashed in the face and eye with liquid.The customer stated that the analyzer was in disable mode at the time of the incident, however the customer was not wearing a face shield or goggles.The customer stated that they washed their face with water.On the day of the occurrence, there was some redness of the skin.The redness went away after the individual showered, and no pain or other irritation was reported.No medical treatment was provided.
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An abbott field service representative (fsr) was dispatched to the account and replaced the leaking fitting (kit srv fluidic fitting cdsphr rohs part 8913057102) on the cell dyn sapphire analyzer.The fsr additionally replaced the chopper driver board for the aspiration pump (pcb assy, chopper driver mod, cdsphr part 8960042701) to resolve the aspiration errors observed by the customer.The analyzer was returned to normal operation.Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, and a labeling review.No returns were made available from the customer site for this evaluation.No adverse trend was identified for the customer issue.Labeling was reviewed and found to be adequate.When the incident occurred, the customer stated they were not wearing protective eye wear.Per the cell-dyn sapphire system operator manual, section 8.Hazards, wearing proper personal protective equipment (ppe) are recommended safety practices, and the manual includes instructions to wear impervious gloves, protective eye wear and clothing when handling biological or chemical hazards.Global service and support (gss) reviewed the issue.Gss stated that the replaced fitting associated with the incident is only used to transport hgb reagent from the hgb syringe.Blood samples do not pass through the affected line.The hgb reagent contains imidazole, sodium hydroxide, and surfactant.Labeling of the reagent includes instructions to wear protective gloves, protective clothing, and eye protection.Additionally, gss stated the amount of reagent capable of splashing from the t-fitting at the time of the incident may have been minimal because the analyzer was in standby mode.Based on all available information and abbott diagnostics evaluation, no systemic issue was identified and no product deficiency was found.
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