(b)(4).The product will not be returned to zimmer biomet for investigation because the product was evaluated by external contractor.However, the investigation is in process.Once the investigation has been completed, a follow-up mdr will be submitted.Product evaluated by external contractor.
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This event has been recorded by zimmer biomet under (b)(4).The device history record (dhr) review for intellicart system, serial number (b)(4), noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with manufacturing.The dhr review found no issues with the device and all verifications, inspections, and tests were successfully completed.Using crm to query for serial number (b)(4), the device was noted to have not been previously repaired by zimmer biomet surgical.The complaint history review was not required since the repair technician could not reproduce the reported event or find any other issues with the device.On (b)(6) 2017, it was reported from texas health presbyterian hospital of flower mound that a cart was having a burning smell.Replite was contacted about the cart and dispatched a service technician to be at the site.The technician arrived at the site on (b)(6) 2017 and could not find any issues with the cart.The technician let the cart run overnight; still he couldn¿t find any problem and then verified that the cart was functioning as intended.The technician then returned the cart to service without further incident.The device was tested, inspected, and repaired without any repair checklist as per crm.The repair technician could not reproduce the reported event or find any other issues with the device.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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