Investigation - evaluation: a review of the device history record, documentation, drawings, manufacturing instructions, quality control data, and specifications was performed.Visual inspection and functional testing of the returned device was also conducted during the investigation.One ngage nitinol stone extractor was returned for evaluation.The device was returned with the handle and the basket formation partially open.The collet knob is tight and secure.The male luer lock adaptor (mlla) is tight.The polyethylene terephthalate tubing (pett) measures 3 cm in length.A visual examination noted the proximal segment of the support sheath is severed 1.5 cm from the nose of the mlla.The support sheath and the basket sheath are detached.The distal segment of the support sheath measures 2.5 cm up to the point of separation.The distal segment is still attached.The handle does not actuate the basket formation.Kinks were noted on the basket sheath 1.5 cm, 34 cm, and 40 cm from the distal tip.The handle was disassembled.The basket formation could not be manually actuated.There is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.The device history record was reviewed and two non-conformances were identified.The issues identified were loose debris and the wrong inserter.The items with these issues were reworked.A review of complaint history revealed there have been no other complaints associated with complaint device lot number 7845868.Based on the provided information a definitive root cause cannot be established or reported.However, appropriate measures have been initiated to address this failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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