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Brief description: dilator broken - prior to pt contact.Description of event: as reported to customer relations: "when the physician opened the package, they note that the dilator is broken, the two parts of the dilator are separated." investigation - evaluation : a review of documentation, dimensional verification, complaint history, device history record, drawings, instructions for use (ifu), manufacturing instructions, quality control data, and visual inspection of the returned device was conducted during the investigation.One performer mullins guiding sheath was returned for investigation.The hub was separated from the dilator.The flare appeared to be out of round.The flare could have been damaged when the hub separated from the sheath, possibly during shipping and handling.There is no evidence to suggest the finished product was not made to specifications.Review of the device history record of the finished product shows no nonconforming events that would contribute to this failure mode.There were no other reported complaints for this lot number.Based on the information provided and the results of our investigation, a definitive root cause could not be determined.Per the quality engineering risk assessment, no further action is warranted.Monitoring will continue to be performed for similar complaints.
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