Investigation - evaluation: a review of device history record, documentation, specification, instructions for use (ifu), complaint history, and visual inspection of the returned device was conducted during on the returned product during the investigation.No issues were found related to the reported complaint.One device was returned for investigation.The device was returned with the handle in the open position.It was observed that the basket sheath and coil has been severed from the nose of the male luer lock adapter (mlla).A visual examination noted that the basket coil was extended beyond point of separation.The support sheath was found bowed in appearance.A severe kink was noted 4cmfrom the point of separation on the basket sheath.The mlla was found finger tight.The collet knob was found tight and secure.The handle actuated what is left of the basket coil.The distal tip appears curved and is smashed.The points of separation appeared cut.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Review of the device history record of the finished product shows no nonconforming events that would contribute to the reported failure mode.There were no other reported complaints for this lot number.Based on the information provided and the results of our investigation; a definitive root cause could not be determined.Measures have been initiated to correct this issue.Monitoring will continue to be performed for similar complaints.
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