Model Number MT20649-2 |
Device Problem
Overheating of Device (1437)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 07/31/2017 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).
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Event Description
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Dexcom was made aware on (b)(4) 2017, that on (b)(6) 2017, the receiver was overheating.No additional event or patient information is available.The device has been received for evaluation. a follow-up report will be submitted once the evaluation is complete.
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Manufacturer Narrative
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(b)(4).
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Event Description
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The complaint receiver device was returned for evaluation.An external visual inspection was performed it passed.The receiver failed to charge and reboot.Receiver log was not available for download.Functional testing could not be performed.The receiver case was opened for further evaluation.An interior inspection found the moisture detection sticker activated.Due to moisture damage, the reported event of an overheating receiver was confirmed.The root cause was determined to be moisture damage.
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Manufacturer Narrative
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(b)(4).
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Event Description
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The complaint device was returned for evaluation.The device was visually inspected and no defect was found.The receiver was charged and would not boot.Functional testing and data download were unable to be performed.The receiver case was opened for further evaluation.A visual interior inspection was performed and found that the moisture detection sticker was activated.The complaint confirmation was unable to be determined.A root cause could not be determined.
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Search Alerts/Recalls
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