The customer reported via phone call the insulin pump had a button error alarm and a blank display issue.The customer¿s blood glucose was unknown at the time of incident.Customer stated that the insulin pump kept turning off and would not deliver insulin.Customer stated that the insulin pump alarmed button error and the buttons works intermittently.No significant events leading to keypad anomaly were observed.Keypad anomaly troubleshooting was performed and confirmed that time is advancing.Customer also reported cracks on the insulin pump battery and reservoir compartment due to normal wear and tear.The customer was advised to discontinue use of pump and revert to back-up plan.The insulin pump is being replaced and is not expected to return for analysis.
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