MAUDE Adverse Event Report: TRIVIDIA HEALTH, INC. TRUETRACK; BLOOD GLUCOSE SYSTEM

Model Number	TRUETRACK
Medical Device Problem Code	High Test Results (2457)
Health Effect - Clinical Code	No Known Impact Or Consequence To Patient (2692)
Date of Event	08/07/2017
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
(b)(4).Returned meter evaluated with no defect found.Test strips not returned for evaluation.Most likely underlying root cause: (b)(4)-user had an inaccurate reference: self: the person is using themselves as the reference or how they feel at the time they run the blood test.Test strip udi# (b)(4).
Event or Problem Description
Consumer reported complaint for high blood glucose test results.The customer is concerned with tests results from results obtained of 302, 416, 312 mg/dl.The customer's expected fasting blood glucose test result is 110 mg/dl.The customer feels well and did not report any symptoms.Medical attention is not reported as a result of the actual blood glucose results.During the call on (b)(6)2017, a back to back blood test was not performed by the customer; customer stated she does not have any strips left.The product is stored according to specification in the bedroom.The test strip lot manufacturer's expiration date is 12/17/2018 and open vial date was undisclosed.The meter memory was reviewed for previous test result history: a 302mg/dl (b)(6)/2017 10:17 am fasting:yes.A 416mg/dl (b)(6)2017 02:53 pm fasting:yes.A 312mg/dl (b)(6)2017 01:42 pm fasting:yes.A 348mg/dl (b)(6)2017 11:13 am fasting:yes.A 214mg/dl (b)(6)2017 12:11 pm fasting:yes.Memory concerns:customer is concerned with the results of 302, 416, 312, 348 and 214 mg/dl in the meters memory.Customer stores strips in bedroom however customer advised ccr that she does not have any strips left and she cannot afford to buy any at this time because she is on a fixed income.

• Brand Name: TRUETRACK
• Common Device Name: BLOOD GLUCOSE SYSTEM
• Manufacturer (Section D): TRIVIDIA HEALTH, INC.; 2400 nw 55th court; fort lauderdale FL 33309
• MDR Report Key: 6816353
• Report Number: 1000113657-2017-01608
• Device Sequence Number: 16173351
• Product Code: NBW
• UDI-Device Identifier: 00021292009281
• UDI-Public: (01)00021292009281
• Combination Product (Y/N): N
• Initial Reporter State: AL
• PMA/510(K) Number: K032657
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial
• Report Date (Section B): 08/24/2017

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Expiration Date: 12/17/2018
• Device Model Number: TRUETRACK
• Device Catalogue Number: A4H01-81
• Device Lot Number: RT4929
• Was Device Available for Evaluation?: Device Returned to Manufacturer
• Date Returned to Manufacturer: 08/18/2017
• Was the Report Sent to FDA?: No
• Event Location: Home
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 08/07/2017
• Initial Report FDA Received Date: 08/24/2017
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1