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A third party customer service engineer (cse) was dispatched to the customer site.The cse checked the needles settings and proper functioning of the dual resolution dilutor, wash station, tube lifter, and photo-multiplier tube (pmt) shutter.The cse also verified proper functioning of voltage on the pmt power supply.The cse then replaced the pmt voltage monitor, pmt power supply, needles, detent gasket, wash station tube lifter, and slave 4.The cse ran water test and the results were acceptable.The cse also changed the reagent lot, however, the issue still persists.A siemens headquarters support center (hsc) specialist reviewed the instrument data which showed that there were no level sense issues during the aspiration of sample or reagent for the ctni wedge.The cause of the imprecise ctni results on patient samples is unknown.Siemens is investigating the issue.
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