Date of event: unknown.The date received by manufacturer has been used for this field.Medical device expiration date: unknown.Results: a sample or photo is not available for evaluation.A review of the device history record could not be performed as a lot number was not provided for this incident.In the event that new, changed, or corrected information is obtained, a supplemental report will be filed.Conclusion: without a sample, an absolute root cause for this incident cannot be determined as bd was not able to duplicate or confirm the customer¿s indicated failure mode.Device manufacture date: unknown.(b)(4).
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Investigation: investigation summary: bd had not received samples or photos from the customer facility for investigation; therefore, the customer¿s indicated failure mode of tube breakage with the incident lot was not observed.The lot number involved in these incidents could not be confirmed by the customer; therefore, potential lot numbers were investigated.Retention samples were selected from in-house inventory from the potential lots and inspected for damage and no issues were observed as all retention samples met specifications.A review of the device history record was completed for the potential incident lot numbers and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformances during manufacturing of the product.Investigation conclusion: as bd had not received a sample or photo from the customer facility for investigation, the customer¿s indicated failure mode of tube breakage with the incident lot was not observed.Retention samples were tested and all specifications were met.If samples are received in the future, this investigation shall be updated.Root cause description: based on the investigation, a root cause could not be determined.
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