The evaluation revealed all products to be primary product.No deviations were found during review of the manufacturing and inspection documents (dhr).The items returned were documented as faultless prior to distribution.The nail had to be removed because already engaged to the nail handle/nails holding screw and it was not possible to release the nail during surgery.As the nhs had been in use for approx.10 years and the nail handle for approx.2 years, we pre-suppose that the items had fulfilled their tasks in former surgeries as intended.Dimensional examination revealed no deviations in the relevant undamaged areas.A hardness test according to rockwell revealed the hardness of the materials being within specified parameters.During investigation no material, design or manufacturing related issues were found.The nhs stuck within the nail handle, so that the nail was not detachable from the handle.In order to detach the nail it was necessary to treat the nail handle and the nail holding screw mechanically; which caused additional damages not related to the cause of the event.After disassembling significant abraded material/fretting marks were visible, running in circumferential direction over the plane surfaces of both nail adapter and nail holding screw.Fretting marks are a rare but known reaction.During screwing into the nail the nhs gets in contact with the metal nail adapter and friction could occur due to too high torque forces (user related).In combination with small tolerances it is possible that cold welding occurs.The found fretting marks indicate that most likely cold welding has occurred in the actual case.The appearance of the damage indicated that the devices got jammed by ¿cold welding¿ due to friction corrosion being caused by high surface pressure.It can be supposed that during surgery the nhs had been screwed into the nail with excessive force.Possibly, in this case the torsional force had not been applied constantly to the nhs but with a quick movement with which would explain the relatively high loosening torque whilst attempting to disassemble the items during surgery.The hexagon had most likely become worn during the attempts of detachment.As the nail holding screw had been in use for a longer time [manufactured in 2007] before the alleged event was reported we pre-suppose that it had fulfilled its tasks in former surgeries as intended.It could not be excluded that the device was pre-damaged after such a long time.However, the use of a, not realized, pre-damaged will inevitably cause damages on the mating counterpart.Review of complaint history, capa databases and risk analysis did not identify any discrepancies.There were no open actions in place related to the reported event for the subject product(s).No non-conformity was identified.Based on the above, the root cause of the reported event was not device related, but was most likely linked to an inadequate handling by the user.
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