|
Additional information: describe event or problem: a medwatch report was received from the facility on 02oct2017, (b)(4).The medwatch stated, "while opening for a case a piece of back (black per picture provided) debris was noted on the inside of an unopened sterile packer of laser fiber."; investigation summary: a review of the complaint history, device history record, specifications, and a visual inspection of the returned device were conducted during the investigation.One unopened complaint device was returned for investigation.There were no visible anomalies observed with the product or packaging material.Visual examination of the package was performed.Free floating black debris that measured 2mm in width was visualized inside the sealed package.Additionally, a document based investigation evaluation was performed.A review of the device history record found no non-conformances associated with the complaint device lot number.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, the root cause has been attributed to a manufacturing issue.Per the quality engineering risk assessment, no further action is required.Appropriate personnel have been notified and monitoring will continue to be performed for similar complaints.
|