Age/date of birth: unknown, information not provided.Gender/sex: unknown, information not provided.If explanted, give date: not applicable, cartridge is not an implantable device.If explanted, give date: not applicable, cartridge is not an implantable device.Initial reporter phone number: unknown, information not provided.All pertinent information available to abbott medical optics has been submitted.
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Device available for evaluation? yes.Returned to manufacturer on: 08/06/2017.Device returned to manufacturer? yes.Device evaluation: the cartridge was returned at the manufacturing site for evaluation.Visual inspection at 10x microscope magnification showed that an intraocular lens (iol) was stuck in the cartridge tube with a haptic out of the cartridge tip.A very scarce amount of viscoelastic residue was observed in the middle of the cartridge tube however no viscoelastic residue was observed in the loading zone of the cartridge.The cartridge tube was observed broken (no bent) with part of the lens out of the cartridge.The breakage appeared to be caused by the pushrod hand piece due to the scarce amount of viscoelastic observed.The customer's reported complaint for cartridge tip bent was not verified.Also fourteen (14) unused cartridges were returned as representative samples.Visual inspection at 10x microscope magnification showed that the cartridges were in good condition and no defects were detected.All cartridge tubes and tips were observed without damages.Manufacturing records review: the manufacturing records for the cartridge were reviewed.During manufacturing the operators check the neck, tube and tip areas for cracks.No cracking or stress marks are allowed.They also check the tip for any melting, roughness, dent, bent tip or smash condition.The product was manufactured and released according to specification.Labeling review: the directions for use (dfu) adequately provides instructions and precautions along with warnings for the proper use and handling of the device.The dfu states to fill with viscoelastic the entire inside of the cartridge.As a result of the investigation there is no indication of a product quality deficiency and the reported issue was not verified.All pertinent information available to abbott medical optics has been submitted.
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