|
The customer reported via phone call that the insulin pump alarmed motor error.The customer was assisted with motor error troubleshooting.The customer¿s blood glucose level was 112 mg/dl at the time of the incident.The customer stated that the drive support cap was loose.The customer also stated that the bottom cover of the insulin pump, where the dome sticker was, became loose as well.The insulin pump was not exposed to high magnetic fields.The customer was able to complete pump rewind.The customer was advised that the insulin pump needed to be replaced and was advised to discontinue use of the insulin pump and to revert to the backup plan.The insulin pump will not be returned for analysis.
|