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It was reported to medtronic neurosurgery that the customer was having a shunt malfunction on one of their patients.According to the report, the device was stuck at a high setting, and if they couldn't get it working, they would have to take the patient to the operating room (or) to revise the system.It was stated they had repeatedly tried to adjust the setting of the valve, but it didn't seem to move.The manufacturer representative (rep) asked about their adjustment technique and verified that they had used both thestrata adjustment tools and the stratavarius system to attempt reprogramming.The rep offered a few pointers on the adjustment techniques and also told them they would come into the hospital to observe their process.Reportedly, once the rep was at the hospital and observed their programming technique, the valve was flickering between 2.0 and 2.5.They held the magnet closer and adjusted it back and forth.Afterwards, they attempted to reset the valve to 1.0 using the stratavarius programmer.At this attempt, the valve seemed to be set at 1.0.The rep verified the reading at 1.0.Radiology was then called in to perform a bedside confirmation x-ray of the valve.The x-ray was read and compared to their x-ray guide.The valve reading seemed to be set between 1.5 and 2.0.At that point, the resident adjusted the valve to 2.5 and confirmed the reading and then repeated the x-ray.The reading proved the valve to be set at 1.0 even though the setting read 2.5 with the stratavarius.Additional information received reported that apparently, after the patient was admitted into the hospital, another service ordered a magnetic resonance imaging (mri).Neurosurgery was not consulted about the mri.They attempted to adjust the valve on friday, and the rep was contacted early saturday morning.It was noted that the doctor was attempting to set the valve to 1.0, and the valve had been left in place.It was stated that the patient was doing well and had returned to baseline.The patient should be discharged in a day or two.
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