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Investigation ¿ evaluation: the investigation included a visual inspection, dimensional verification, functional testing, a review of complaint history, the device history record, review of the instructions for use, quality control data and specifications.One open package labeled rpn ufh-626-rt1, lot 7711975 was received.Only the stent (partial device) was returned.The tether has been pulled out of the stent.The tip of the distal coil was smashed flat and could not be wired using an hsf-38-50c wire guide.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record showed there were no non-conformances associated with this complaint device lot number.A review of complaint history for this product/lot number combination revealed this is the only complaint that has been received against the complaint device lot number 7711975.Based on the provided information and physical analysis it is likely the device damage is related to shipment of the product.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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