Service performed various troubleshooting measures relative to the discrepant total psa result.Service observed the system generated error code 5000 - limited movement (sample pipettor) at (sh sample) step number (8925), immediately after pipetting the free psa assay, and several 3350 errors prior to pipetting the total psa assay.Service determined the probe (list number 08c94-42) was the likely cause of the issue.A review of (b)(4) service history identified no contributing factors on or around the date of the complaint, and there have been no subsequent contacts from the customer regarding erratic/discrepant results since service cleaned the probe to resolve the issue.Historical quality metrics were reviewed and no adverse trend was identified.Labeling was reviewed and found to be adequate.Based on the available information, no product deficiency was identified.
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