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As the reported defective device was not returned, angiodynamics is unable to perform a device evaluation.The customer's reported complaint description of the fiber lock not attached to the fiber could not be confirmed because no sample was returned for evaluation.As a device evaluation could not be performed, a root cause for the reported complaint description cannot be determined.Without receiving product to evaluate, we cannot confirm the presence glue on the fitting.Though no issues were found in when reviewing the lot history records, the department responsible for bonding the fitting to the venacure fiber have been made aware of this complaint.A lot history records search revealed no quality related issues or manufacturing deficiencies at the time of manufacture.During the manufacturing process the presence of glue fillets on the fiber fitting is 100% inspected and also receives one aql inspection.In addition to those inspections, the tensile strength of the fitting on each fiber is tested.The instructions for use, which is supplied to the end user with this catalog number contains the following statement; "properly attach the sterile, single use disposable nevertouch laser fiber by removing the protective cap and completely screwing the fiber fitting to lasers' sma 905 connector until tight and secure.Remove fiber stop assembly.Pull the sheath back and lock it to the sheath-lok fitting.Confirm location of the fiber using ultrasound guidance." a review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint # (b)(6).
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As reported to angiodynamics on august 30, 2017: at the close of an evlt procedure, it was noted the fiber stop on the fiber shaft had detached, causing the fiber to shift.It was reported there was no harm or injury to the patient due to this event.The procedure was successfully completed prior to the fiber stop detaching.It was reported the disposable device is not available for return to the manufacturer for a device evaluation.
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