A review of the manufacturing records did not identify any discrepancies that could be related to the reported issue.The device was not returned for analysis so no testing could be conducted.A review of manufacturing records identified that the same patient contacting adhesive lot has been used in the manufacture of 5 lots for a total of (b)(4) devices.Additionally, the same lot of patient contact hydrogel has been used in 11 lots dating back to may 2016 (date of device manufacture).The complaint files were reviewed and there has been one other report of a skin ulceration originating from the same customer using the same lot of devices.There have been no other similar complaints from other customers or for other device lots.The customer was asked to provide the labeling that accompanied the device in the investigational study, which was provided and reviewed.Upon review, it was identified that the customer generated instructions for device application are not consistent with the device manufacturer's instructions for use.More specifically, the customer instructs the use of cavilon no sting barrier film prior to the application of the device.None of the clinical wear validations conducted by the manufacturer have evaluated the device compatibility with cavilon.Based on this information, failure to follow instructions was identified as the root cause.
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Subject had applied the device on (b)(6) 2017 and reported experiencing a burning sensation, which went away (b)(6) 2017.A stinging sensation remained until the device was removed, using adhesive remover, on (b)(6) 2017.At that time, the subject's daughter indicated that "it's super red and has a hole in her chest" and that the skin was broken.A second device was applied on (b)(6) 2017 just below the original position, not touching the open wound.The 2nd patch was removed by a nurse on (b)(6) 2017; there was a mild redness and irritation under the location where the second device had been located.The subject agreed to wear a third device.The subject saw the primary investigator, who diagnosed the patient with skin ulceration of the left chest.The wound measured 1 cm in diameter, and the subject was prescribed oral antibiotics.
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