Product was discarded and will not be returned.This report is based solely on the information provided by the customer.An investigation of similar complaints found an event that was reported due to possible medical intervention from ingestion of the beads but the root cause could not be determined and there was no serious of injury reported.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.(b)(4).Product had been discarded.
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